Terms of Service

Agreement

These Terms constitute a binding agreement between Olga AI Inc. (“Olga AI”, “we”, “us”) and the customer or user (“Customer”, “you”). By accessing or using the services, you agree to these Terms.

Services

Olga AI provides an AI chatbot platform that Customers can embed on their websites to answer questions, capture leads, and automate support. We may modify features from time to time while maintaining overall functionality.

Accounts & Eligibility

• You must provide accurate information and keep credentials secure.
• You are responsible for activity under your account.
• If you are using the service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Fees, Billing & Taxes

• Subscriptions renew automatically unless canceled. The current all‑inclusive plan is priced at $99/month (plus applicable taxes) unless otherwise agreed in writing.
• Payments are processed by Stripe. By subscribing, you authorize us (and Stripe on our behalf) to charge your payment method on a recurring basis.
• Fees are non‑refundable except where required by law. Upon cancellation, service continues until the end of the then‑current billing period.

Customer Content & Data

• You own your content and Customer Data. You grant us a limited, non‑exclusive, worldwide license to host, process, transmit, and display such data solely to provide and support the services.
• We do not train foundation models on your Customer Data, except to the extent you explicitly enable features that require it and only for your account’s benefit.
• Our Privacy Policy and DPA are incorporated by reference.

Acceptable Use

• No illegal, harmful, infringing, or abusive content or uses.
• No attempts to probe, scan, or test the vulnerability of the service without authorization.
• No reselling, sublicensing, or framing the service without our consent.

Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and will only use it to fulfill this agreement. This obligation does not apply to information that is public, independently developed, or rightfully obtained from a third party.

Service Availability & Support

We aim for high availability and will use commercially reasonable efforts to provide support. We may suspend access for security, legal, or technical reasons; we’ll notify you when practicable.

Warranties & Disclaimers

The services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

Indemnification

You will defend and indemnify Olga AI and its affiliates from claims arising out of your content, your use of the services in violation of these Terms, or your violation of law.

Limitation of Liability

To the maximum extent permitted by law, Olga AI’s aggregate liability for all claims in any 12‑month period will not exceed the amounts paid by you to Olga AI for the services during that period. We are not liable for indirect, incidental, special, consequential, or punitive damages.

Term, Termination & Data Export

• These Terms remain in effect while you use the services.
• You may cancel at any time via your account or by contacting support.
• We may terminate or suspend access for material breach, non‑payment, or unlawful use.
• Upon termination, we will delete or return Customer Data in accordance with the DPA and our retention practices.

Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. The courts located in Ontario, Canada will have exclusive jurisdiction.

Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the service or by email. Continued use after the effective date constitutes acceptance.

Contact

Olga AI Inc., Ontario, Canada — support@heyolga.com